Refund and Cancellation Policy
Last updated October 16, 2026
This policy covers paid ReelPilotte plans sold by ReelPilotte. ReelPilotte is a software service delivered online; there are no physical goods or shipping.
Free trial
New accounts get 7 days free, without payment details, so you can see whether ReelPilotte works for you before paying.
Cancelling
- Cancel a paid plan at any time in Settings → Plan, or by emailing hello@reelpilotte.app.
- Cancelling stops the next renewal. Your paid plan stays active until the end of the period you already paid for, then publishing pauses until you choose a plan again.
- Your videos, posts and statistics are not deleted when you cancel.
Refunds
- First payment: if you are not happy, ask for a full refund within 7 days of your first payment for a plan.
- Charged by mistake: duplicate charges, or charges after you cancelled, are refunded in full.
- Service not delivered: if ReelPilotte was unavailable for a long time because of a fault on our side, we refund the affected part of your plan.
- Otherwise, renewals and the unused part of a period are not refunded, but you keep access until the period ends.
How refunds are paid
Email hello@reelpilotte.app from your account's email address with the payment date or invoice number. We reply within 2 working days. Approved refunds go back to the original payment method (card, UPI or bank) through Razorpay, usually within 5 to 7 working days, depending on your bank.
Contact
hello@reelpilotte.app · Contact page